Orders received by 12 noon (CST), Monday-Friday, will ship out the next business day. All orders received over the weekend (late Friday, Saturday and Sunday) will be processed on Monday and shipped out on Tuesday. If we have any difficulty fulfilling your order or have any questions, we will email or call you.
At Katz Coffee, we live by our values of exceptional quality and service. We strive for perfection in every cup and we stand behind the quality of our products. We take every measure to ensure that our coffee exceeds specialty coffee standards by cupping (taste-testing) all of our roasts to assess quality and flavor. We want to be sure that you enjoy every cup.
If you are dissatisfied with the quality or freshness of any KatzCoffee.com product, please contact us at 713-864-3338 or by email (include your daytime phone number in your email). Whenever possible, we will work with you to exchange your coffee with a replacement guaranteed to match your expectations of perfection.
If your transaction was declined, but you see a charge on your card, please be advised that this is not actually a charge. While viewing your credit card account online an authorization request will appear the same as an actual charge. However, this is not an actual charge is typically disappears from your account within 24 hours.
With an authorization your bank places a hold on the funds, but does not release them to us till we capture the funds. Funds are not captured till the time of shipment. Once we cancel an order a void is sent to your bank electronically telling them to release the hold on the funds and clear the authorization from your account. Your bank should act upon the void from between 1 to 5 business days. Unfortunately voids are not acted upon immediately by most banks. This is not something we have control over. It is up to your bank how long they take to carry out the void issued.